
It's actually rather brilliant. Mars has found a way to tap into a niche audience - upscale (mostly female) customers with a penchant for socializing and indulging in pricey sweets - while creating new revenue streams by entering into the retail space. I found some interesting commentary on Ethel's Chocolate lounge on a brand experience blog.
The brand experience blog mentions:
Mars, Inc. whose research revealed that "even the most diet conscious consumers ... would occasionally splurge on 'premium' chocolate -- in terms of calories and money -- if it were part of a broader social experience. Yes, they'd certainly go for a place to "chocolate and chitchat."
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